Query: What is a VoIP solution?
Response: A VoIP (Voice Over Internet Protocol) solution is, simply put, a suite of software and hardware that uses VoIP technology to dually address the telecommunications and Internet Access needs of a business. Indeed, beyond simply addressing the two previously separate needs, a voip solution melds them into one easily attainable service.
Query: What kind of businesses can benefit from a VoIP solution?
Response: Broadly, the answer is that any business can. Large or small, all businesses can use voip solutions to their advantage. In a narrower sense, however, VoIP solution often refers to a package tailored to meet the needs of small (from home office) to medium sized businesses.
Query: How much will a VoIP solution cost my company?
Response: Unfortunately, there is no simple, cut and dry way to answer that question. The variable cost of a voip solution can span a fairly large distance, dependent upon the needs of the purchasing business. A firm, for example, which employs relatively few people and already has a highspeed internet connection will of course pay less than a company with numerous phone-using employees and requiring setup of their VoIP solution from the ground up.
Query: What is VoIP anyway? I hear it everywhere, but I'm fuzzy on the details, and without that understanding, I can never hope to grasp the nuances of a voip solution.
Response: A fair question. Voip is a technology that allows phone signals to be transmitted and received via the internet. An analogue telephone signal is sent to a translating device. This device converts the analogue signal into digital format that computers can understand, which is then sent out via a router to an internet service provider (ISP), in much the same manner as an email.
Query: What advantages does a VoIP solution offer over, say, a conventional phone setup?
Response: Many. To begin with, a voip solution will usually cost less than a conventional phone service of similar capabilities. This is due in large part to the fact that voip uses computer network equipment as opposed to phone wiring, so your networking and telephony needs (and bills) are consolidated. Also, you can expect to get more out of a voip solution than a conventional phone system. Such services as call forwarding, integrated computer call management, voicemail, caller ID, call waiting, and remote LAN access would need to be purchased separately and would likely cost more, while as a part of the right voip solution, they can be packaged together and tailored to a company's individual needs.
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Definity
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